FAQ (Frequently Asked Questions)
Question:
1. What kind of products do you carry?
Answer:
1. We carry ceramic tile, porcelain tile, marble, granite, limestone, travertine, terra cotta, glass, metal accents, nuheat systems, installation products, cleaning and sealing products.
Question:
2. Do you carry a wide range of tiles in various price categories?
Answer: 2. Yes, we are able to offer a wide selection at every price range. You should have an idea of what you budget is for the area’s you are considering before you start picking out your tile.
Question:
3. What is the difference between ceramic tile and porcelain tile?
Answer:
3. Porcelain tile is fired at a much higher temperature to create a far denser and stain proof tile than a ceramic tile. In a through body porcelain the color remains the same all the way through the body. Ceramic tile is a much larger category that contains anything that will not classify as a porcelain tile.
Question:
4. What is the difference between sanded and un-sanded grout?
Answer:
4. An un-sanded grout is used in grout joints less than 1/8” wide, as sanded grout will not pack into joints 1/8” or less. Sanded grout has a fine sand aggregate that keeps the grout from shrinking in grout joints larger than 1/8”. Most glass, metal and marble tiles will require an un-sanded grout to keep from scratching the finish.
Question:
5. What is the maintenance on stone tile?
Answer:
5. The maintenance on stone tile is really very little. After you lay the tile you have to make sure to seal it with either a penetrated sealer or stone and enhance sealer. Maintenance and cleaning will require resealing every two to three years in a residential setting and cleaning regularly with a non petroleum based cleaner I.E. Ammonia and water. We also sell cleaning products made specially for your stone.
Question:
6. What are the advantages of a mud set installation over a durock installation?
Answer:
6. Durock, Wonderboard and other panel systems although more water resistant than tiling over drywall they will be fastened to the studs with screws or galvanized nails any movement in framing will pull on cement panels and transfuse that movement through the tile and create a crack in the joint corners and through the tile itself. Its suggested that cement panel installations be waterproofed before tiling. Where a mud set installation is an independent system from rough framing. Wire lath is stapled to framing and then a mortar mix is applied to the lath to plumb and level any inconsistencies in framing this. Application also lets wood framing move behind mud coat so it can not transfer that movement through to the tile, therefore no corners, or tile joints to crack and leak.
Question:
7. What is the difference between glazed and full-body tiles?
Answer:
7. Glazed tiles are coated with a liquid glass and then baked into the surface of the clay. The glaze protects the surface from staining. The unglazed tiles are just about the same as the glazed tiles except that their surface is not coated.
Question:
8. Are you open to the public?
Answer:
8. Yes, we are open to the public; appointments are preferred but not necessary. Are hours are Monday through Friday 9:00 A.M. to 5:00 P.M. and Saturday by appointment.
Question:
9. How can I get a sample of tile to see if it matches my design?
Answer:
9. We can call and get loose samples of most tiles and they usually arrive within 2-3 business days. If we are not able to get samples of that tile or you can not wait the 2-3 days you are more then welcome to borrow the samples boards that we have in our showroom.
Question:
10. How do you accept payment?
Answer:
10. We accept Cash, Check and Visa, Master Card or Discover. When purchasing tile we require a deposit of 50% down upon ordering and the balance due upon pickup.
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